These Terms and Conditions govern your use of our website and the provision of our in-home nursing and healthcare services. By accessing our website or engaging our services, you agree to comply with and be bound by these terms.

1. About Our Services

We provide professional home nursing services, including but not limited to wound care, post-hospital care, medication management, chronic disease management, palliative care, and general in-home clinical support.

All services are delivered by qualified healthcare professionals in accordance with applicable healthcare standards and regulations.

2. Eligibility for Services

Our services are available to individuals who:

• Require in-home clinical or nursing support

• Provide accurate and complete health information

• Consent to treatment and care planning

• Agree to comply with care recommendations provided by our nursing team

We reserve the right to decline or discontinue services if it is clinically inappropriate or outside our scope of practice.

3. Care Plans & Clinical Decisions

All care provided is based on:

• Clinical assessments

• Medical history and disclosed information

• GP or specialist recommendations (where applicable)

• Evidence-based nursing standards

Clients must provide accurate medical information. We are not responsible for complications arising from incomplete or incorrect information provided by the client or their representatives.

4. Appointments & Cancellations

Scheduled home visits must be confirmed in advance.

• A minimum notice period of [24/48 hours – insert policy] is required for cancellations or rescheduling.

• Late cancellations may incur a cancellation fee.

• Missed appointments without notice may be charged in full.

Emergency scheduling changes will be handled at our discretion.

5. Fees & Payments

Service fees will be clearly communicated prior to commencement of care.

• Payment terms, invoicing schedules, and funding arrangements (including NDIS or private payments) must be agreed upon in writing.

• Late payments may incur additional charges where applicable.

• Clients are responsible for ensuring funding approvals are in place before services begin.

6. Limitation of Liability

While we take all reasonable steps to provide safe and professional healthcare services:

• We do not guarantee specific medical outcomes.

• We are not liable for complications arising from underlying medical conditions beyond our control.

• We are not responsible for delays caused by emergencies, external healthcare providers, or circumstances outside our reasonable control.

Nothing in these Terms excludes liability where it cannot be excluded under applicable law.

7. Confidentiality & Privacy

We are committed to protecting your personal and medical information.

All client information is:

• Collected and stored securely

• Used solely for care provision and service administration

• Shared only with authorised healthcare providers when necessary

Please refer to our Privacy Policy for detailed information.

8. Client Responsibilities

Clients and/or their representatives agree to:

• Provide accurate and complete medical information

• Maintain a safe environment for home visits

• Treat staff with respect and professionalism

• Inform us promptly of changes in health condition

We reserve the right to withdraw services in cases of unsafe environments or inappropriate behaviour.

9. Website Use

All website content is provided for general informational purposes only and does not replace professional medical advice.

You agree not to:

• Copy, reproduce, or distribute website content without permission

• Use the website for unlawful purposes

• Attempt to interfere with website security or functionality

10. Amendments

We reserve the right to update these Terms and Conditions at any time. Updated versions will be published on this page with a revised date.

11. Governing Law

These Terms and Conditions are governed by the laws of [Insert State/Country]. Any disputes arising from the use of our services shall be subject to the jurisdiction of the appropriate courts within that region.